EC99 Game Privacy Policy – How We Protect Your Data

1 What Data We Collect

When you register and use EC99 Game, we collect certain personal and technical data that is necessary to operate your account and deliver the services you use. The types of data we collect include:

We do not collect sensitive data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless this is voluntarily provided in a support context and is relevant to a specific request.

2 How We Collect Data

EC99 Game collects data through the following means:

• Registration: When you create an account, you provide identity and contact information directly.
• Deposits and Withdrawals: When you make a PKR transaction via JazzCash, Easypaisa, Raast, Bank Transfer, or card, payment references and transaction details are recorded.
• Platform Use: As you navigate the site or app, technical and usage data is collected automatically through server logs and analytics tools.
• Cookies: Small files stored on your device help maintain your session, remember preferences, and collect anonymised usage data. See the Cookies section for full details.
• Verification Requests: If we ask you to submit identity documents (such as a CNIC or proof of address), these are collected directly through the account verification process.
• Support Interactions: When you contact support via live chat or email, the content of those interactions is stored for reference and quality assurance.

3 How We Use Your Data

The data collected by EC99 Game is used strictly for the purposes of operating the platform and delivering a quality experience to players in Pakistan. Specifically, your data is used for:

• Account Management: Creating, maintaining, and securing your EC99 Game account, including login authentication and session management.
• Processing Transactions: Handling PKR deposits via JazzCash, Easypaisa, Raast, and other supported methods, as well as processing withdrawal requests to your registered payment accounts.
• Identity Verification: Confirming your age and identity before activating full account features or releasing withdrawals, as required by our internal compliance standards.
• Customer Support: Responding to your queries, resolving disputes, and improving the overall support experience based on past interactions.
• Platform Improvement: Analysing aggregated usage data to identify bugs, improve navigation, and optimise the experience across devices — including the EC99 Game mobile app.
• Fraud Prevention and Security: Monitoring account activity for suspicious behaviour, duplicate accounts, unauthorised access, or financial irregularities to protect you and the integrity of the platform.
• Responsible Gaming: Using account activity data to support responsible gaming tools such as deposit limits and self-exclusion, where requested by the player.
• Communications: Sending transactional emails such as deposit confirmations, withdrawal updates, password resets, and important policy notices. We do not send unsolicited marketing without consent.

EC99 Game does not use your personal data for automated decision-making that produces significant legal effects without human oversight. If a decision affecting your account is made automatically — for example, a fraud flag — you may contact support to request a manual review.

4 Payment Data & PKR Transactions

All financial transactions on EC99 Game are conducted in Pakistani Rupees (PKR). When you deposit or withdraw funds using JazzCash, Easypaisa, Raast, bank transfer, or a debit or credit card, the following payment-related data is processed:

• Your registered mobile wallet number or bank account reference (not full card numbers).
• Transaction amounts and timestamps in PKR.
• Payment method type and status (successful, pending, failed).
• Reference IDs generated by the payment processor.

EC99 Game does not store full card numbers, CVV codes, or complete bank account numbers on its own servers. Card payments are processed through third-party payment gateways that operate under their own security and data standards. We retain only the minimum payment reference data necessary for transaction records and dispute resolution.

All deposits must originate from payment accounts registered in your own name. Transactions from third-party accounts are not accepted and will be returned. If a third-party transaction is detected, the account may be suspended pending investigation.

5 Sharing Your Data

EC99 Game does not sell, rent, or trade your personal data. We may share data with a limited set of trusted third parties where it is necessary to operate the platform. These include:

• Payment Processors: JazzCash, Easypaisa, Raast, and banking partners need to receive relevant transaction data to process your PKR deposits and withdrawals.
• Identity Verification Providers: Where third-party tools are used to assist with document or age verification, only the minimum required data is shared.
• Game Software Providers: Third-party casino game studios and software providers may receive anonymised technical session data to support game functionality. They do not receive your personal identity or payment details.
• Analytics and Platform Tools: Aggregated, anonymised usage data may be shared with analytics service providers to help us understand how the platform is being used and improve it accordingly.
• Legal and Regulatory Requirements: If required by law or a legitimate legal process, EC99 Game may be obligated to disclose certain data to relevant authorities. We will only do so to the extent required and will inform you where legally permitted.

All third parties with whom data is shared are contractually required to handle that data securely and use it only for the specific purpose for which it was shared. EC99 Game does not permit third parties to use your data for their own marketing or unrelated purposes.

6 Cookies & Tracking

EC99 Game uses cookies and similar technologies to keep the platform running smoothly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website. Here is how we use them:

• Session Cookies: These keep you logged in during your visit and are deleted when you close your browser. Without them, you would need to log in again every time you navigate to a new page.
• Preference Cookies: These remember settings you have chosen, such as language or display preferences, so you do not need to reset them each visit.
• Analytics Cookies: These collect anonymised data about how pages are used — such as which games or sections are most popular — to help us improve the platform. Individual users are not identified in this data.
• Security Cookies: These help detect unusual activity and protect your account from unauthorised access attempts.

EC99 Game does not use advertising or cross-site tracking cookies. We do not track your browsing activity on websites unrelated to EC99 Game. You can manage cookie preferences through your browser settings. Note that disabling session cookies will prevent you from staying logged in to your account.

7 Data Security

Keeping your data secure is a priority at EC99 Game. We apply a range of technical and organisational measures to protect your personal information from unauthorised access, loss, alteration, or disclosure. These include:

• TLS/SSL encryption for all data transmitted between your device and EC99 Game servers.
• Encryption of sensitive data — including payment references and identity documents — when stored in our systems.
• Role-based access controls, ensuring only staff with a legitimate need can access personal data.
• Regular internal reviews of data handling practices and security configurations.
• Two-factor authentication options available for your EC99 Game account to add an extra layer of security.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password, do not share your login details, and log out after each session on shared devices.

If EC99 Game becomes aware of a data breach that is likely to affect your personal data, we will take immediate steps to contain it and notify affected users as quickly as practicable.

8 Data Retention

EC99 Game retains your personal data only for as long as is necessary for the purposes described in this policy. The general retention approach is as follows:

• Active Accounts: Personal, contact, and account activity data is retained for as long as your account remains active and for a reasonable period after your last login.
• Closed Accounts: When an account is closed at your request, we retain core identity and transaction records for a period of time necessary to comply with financial record-keeping obligations and to handle any subsequent disputes or queries.
• Payment Records: PKR transaction records are retained to support dispute resolution and internal financial records. The retention period for these is aligned with standard financial record-keeping practices.
• Support Interactions: Live chat and email support records are retained for a defined period to support quality assurance and to assist in resolving any follow-up queries.
• Suspended or Terminated Accounts: Where an account is closed due to a policy violation, relevant records may be retained longer to prevent re-registration or address legal matters.

Once data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to an individual.

9 Your Rights

As a registered player on EC99 Game, you have rights in relation to your personal data. These include:

• Right of Access: You may request a copy of the personal data we hold about you. We will respond to access requests within a reasonable timeframe.
• Right to Correction: If any of the data we hold about you is inaccurate or out of date, you can ask us to correct it. Some corrections can be made directly within your account settings.
• Right to Deletion: You may request deletion of your personal data, subject to our legal and operational obligations. Note that certain records — such as transaction histories — may need to be retained for a defined period regardless of a deletion request.
• Right to Restrict Processing: In certain circumstances, you may ask EC99 Game to restrict how your data is used — for example, while a query or dispute is being resolved.
• Right to Object: You may object to the use of your data for certain purposes, including analytics profiling. We will honour such requests where there is no overriding legitimate purpose.
• Right to Data Portability: You may request a copy of your account data in a structured, commonly used format where technically practicable.

To exercise any of these rights, contact the EC99 Game support team via live chat or email. Please include your registered account details so we can locate your data promptly. We will aim to respond to all data rights requests within a reasonable period.

10 Children's Privacy

EC99 Game is strictly an adult platform. Users must be 18 years of age or older to register and use the platform. We do not knowingly collect personal data from anyone under the age of 18.

During registration, users are required to confirm their age. Where there is any doubt about a user's age, EC99 Game may request identity verification documents before permitting full platform access. If we become aware that a user under the age of 18 has registered, the account will be immediately closed and any balance returned to the originating payment method where possible.

If you are a parent or guardian and believe a minor has registered on EC99 Game using your payment details or personal information, please contact support immediately so we can investigate and take appropriate action. We recommend using parental controls on shared devices to prevent minors from accessing online gaming platforms.

More guidance on protecting yourself and others is available on our Responsible Gaming page.

11 Changes to This Privacy Policy

EC99 Game may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer, or applicable data handling standards. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date at the top.

We recommend checking this page periodically to stay informed of how your data is being handled. Where changes are material — meaning they significantly affect how your data is used — we will make reasonable efforts to notify registered users via their account email address or through an in-platform message.

Continuing to use EC99 Game after a policy update constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should stop using the platform and may contact support to request account closure and data deletion where applicable.

12 Contact & Data Queries

If you have any questions, concerns, or requests relating to this Privacy Policy or how EC99 Game handles your personal data, please reach out to our support team. We are available around the clock to assist.

When contacting us about a data request, please include your registered account email address and a brief description of your query so we can assist you as efficiently as possible.